Cecile Sun has always had a wanderlust in her heart for exploring the world. When not traveling to new lands, Cecile has spent the last 10 years gaining a range of professional skills through consulting, public relations, and customer service. Her passion is in helping customers by developing and utilizing best practices while tapping into the latest technologies available. She has been instrumental in assessing the processes needed for customer service departments in the past, providing structured guidance to refine processes, skillfully managing customer service projects, facilitating customer service vendor selection and planning for the overall future success of the customer service department. Cecile’s effervescent energy, steady calm and joyous outlook on life compliment her commitment to providing world-class customer support to our MTB Representatives and customers every step of the way!