FAQs

What is a TravelCoin?

TravelCoin is the first digital coin exclusively developed for the travel industry. MTB is a Corporate Subscriber of TravelCoin Foundation and rewards our MTB Representatives with TravelCoins. Participating in our Rank Awards program is a benefit you enjoy as you continue to build and develop your business. You can learn all about TravelCoin by visiting the TravelCoin Foundation at www.travelcoin.org.

How do I earn commissions?

Commissions are earned when your customers purchase travel products from your personal MTB Travel site. The MyTravelBiz Marketing Plan is one of the most generous marketing plans available and your efforts are rewarded through Retail Sales Commissions, Direct Commissions, Team Commissions, Upline Commissions and Rebate Commissions. Click here to view the MTB Marketing Plan now for more details.

What type of support is available to help me build my business?

From the moment you decide to become an MTB Representative you have access to instant on demand training, webinars, online and live support. Your support team is comprised of MTB staff with years of experience in both direct sales and travel. You are never alone in your business as our focus is helping you set and achieve your goals for success.

Is there a cap to my commission earnings?

Retail, Direct and Upline commissions are unlimited.

Retail Commission limit: Retail Commissions are unlimited. The more product you sell from your Online Travel Store, the more Retail Commission you may earn.

Direct Commission limit: Direct Commissions are unlimited. The more product you sell, the more Direct Commission you may earn.

Upline Commission limit: Upline Commissions are unlimited. You may earn Upline Commission based on the Team Commission your Upline earned which is based on the product sales in their teams.

Team Commission limit: Business Class status may earn up to $15,000 in Team Commission every week based on the product sales in your Lesser Team. Representatives with First Class status may earn up to $50,000 every week based on the product sales in your Lesser Team.

What is LCV?

LCV stands for Lifetime Commissionable Volume which is all the CVs accumulated from the first day of achieving Silver Rank to date. Accumulated CVs are used for Rank qualification.

When does a sale count towards my commission?

A travel product sale counts toward your commissions on the last day of the following month after the product has been been taken by the customer.

A Product Package sale counts toward your commission on the Tuesday following the 14 day holding period.

What happens if my customer wishes to cancel their trip?

Each travel selection is subject to various cancellation policies, however it is simple for your customer to cancel and/or rebook a trip online. If a travel product is cancelled, the commission for the sale is removed from the pending commission status and will not be paid out.

How many levels up am I paid (upline commission)?

All 2 Star and higher Ranks qualify to receive Upline Commission. You can earn up to 30% of your Upline Team Commission based upon Upline Commission Charts below.

Representatives with First Class status and who have sponsored 10 direct 2 Star or higher MTB Representatives qualify for the full 10 Upline levels.

First Class Upline Commission

Direct 2 Star Direct 2 Star	Upline Levels Upline sponsor Level	30% Commission earned on Upline’s team commision
10	10	1%
9	9	1%
8	8	2%
7	7	2%
6	6	3%
5	5	3%
4	4	4%
3	3	4%
2	2	5%
1	1	5%
YOU

Business Class Upline Commission

Direct 2 Star Number of directly sponsored 2 Star Reps on your team	Upline Levels Upline sponsor Level	15% Commission earned on Upline’s team commision
5	5	1%
4	4	2%
3	3	3%
2	2	4%
1	1	5%
YOU

Is there a yearly renewal fee?

Yes. The renewal fee for the  Explorer  Pack is $200 per year.  The renewal fee for the Freedom Pack is $1000 per year.

• If you purchase your Pack during the Launch Incentive Period, you will receive the benefit of 5 years Free Renewal.

I purchased the Explorer Pack during the incentive and received the 5 Year Free Renewal. I would now like to have First Class status and will be purchasing a P1000 node for $4800. Will the remainder of my 5 Year Free Renewal still apply?

The 5 Year Free Renewal is based on join date not product purchase. If an account already has a previous 5 Year Renewal incentive, a purchase of a second product will not extend the account an additional 5 years.

As an MTB Representative, am I an employee of MTB?

No, you are an Independent Contractor. You are responsible for filing your own Income Tax. As an Independent Contractor, you may be eligible to take advantage of the tax savings of running a home-based business. Consult a tax advisor familiar with the direct sales industry for more information.

Can I use the MTB Logo on a business opportunity invitation or advertisement?

You may certainly use the MTB logo in materials, however, we ask that you submit your flyer or advertisement to us by email for approval before publishing. Please send your request to Support@MyTravelBiz.com.

Can I use MTB’s name in my email address?

Representatives cannot use the name of MTB or MyTravelBiz in their email addresses.

How do I access my MTB Business Centre?

Go to www.MyTravelBiz.com and click Sign In. Enter your email address and the password you set when you enrolled to access your MTB Business Centre.

I forgot my password, how can I access my MTB Business Centre?

Just select “Forgot Password” at the login screen. You will be asked for the email address you used to create your account. You will be sent an email (to your registered email address) with a link to reset your password. Simply follow the instructions on the email.

What is KYC?

KYC is an industry standard term for Know Your Customer. This is a regulatory requirement to ensure your identity is verified and your information and account is protected.

Why would I change my placement rule?

Your placement rule determines where your next directly sponsored Team Representative will be placed. Your choices are Left side and Right side and the placement rule allows you to choose which leg you would like the new MTB Team Representative to join. You may also leave the setting to Automatic (this is the default setting upon joining MTB), and this permits the system to automatically add your New Team Members to the lesser team based on total active and pending CV.

It is very important that you have this rule set correctly prior to your new Team Representative joining as reversing it is difficult. If you have selected the wrong leg, it is very important that you contact Service & Support by sending an email immediately. This rule cannot be changed if the next commission close after they have joined has been completed.

To change your placement rule, follow the steps below:

In your Business Centre, Select the third icon “Placement Manager”

The default placement setting is “Automatic.” If you wish to change the setting to “Bottom Right” or “Bottom Left,” click on the radio button to the left.

My new recruit joined on the wrong side. He was supposed to join on my right and ended up on my left. Can I switch this?

You may request this be changed if your request is done before the next commission close after the new recruit joined. Please send an email to Support@MyTravelBiz.com to report the error and Representative Support will contact you with the details involved in making this change. If a commission close has occurred since you added the Team Member to the wrong side, we are unable to make the change as commissions and awards will have been allocated to this new Representative’s enrollment.

When does the week close? When is the Pay Period?

MyTravelBiz’ Pay Period runs from Monday to Sunday. The week closes every Sunday at 11:59 pm ET. The compensation plan runs after a two week holding period.

Every Tuesday after the pay run, MyTravelBiz pays out all the commissions to Representatives’ Commission Account.

For example: For pay period Monday, May 1, 2017 to Sunday, May 7, 2017 the computer executes the pay run on Tuesday, May 23, 2017.

Can I transfer my position to someone else?

Yes you may transfer your MTB business to another person.  Please login to your backoffice and go to Rep Center. Select the Calendar/Documents icon and search for the Transfer of Ownership Form.

We will need a copy of your photo ID and that of the new owner. This will need to be emailed to our Representative Support team from your registered email address. Please note – when a transfer of ownership has been approved and completed by us, the KYC details for the new owner will be reset. They will need to be approved again. MTB reserves the right to decline any requests to change ownership of a member account.

I recently moved, how do I change my address information?

You may change your address in the Profile tab in your backoffice. Click the Edit Profile button (top right corner), edit and save. Please note if the account has already been KYC verified with Level 2 status, the account will need to request Level 2 again. If the address is changing to a different country, please include proof of residency in the new country and send your request by email to support@mytravelbiz.com. The request needs to come from the registered email address or from your Message Center.

I want to change the name of my personal MTB Travel site, how do I do this?

Please send your request to support@mytravelbiz.com. The request needs to come from the registered email address or from your Message Center.

How do I change my sponsor?

The integrity of the lines of sponsorship is fundamental to the organization’s functionality and success. Once an MTB Travel Rep is sponsored the Company believes in protecting his/her relationship to the fullest extent possible. However, the following exceptions may be made at the sole discretion of the Company:

(i) By terminating the Representative Agreement and remaining inactive for a period of six (6) months before re-applying under a different sponsor;

(ii) In the case of proven unethical sponsoring by the original sponsor; or

(iii) In exceptional circumstances at the discretion of the Company.

Only the Representative position will be transferred, any and all downline from the original placement will remain there.

I believe that someone else has gained access to my account. What can I do?

We take the security of all our Representative accounts very seriously. It is imperative that you also make your best efforts to protect all sensitive information relating to your account. Please do NOT share your password with anyone. Please do NOT share your security question and answer with anyone else.

If you have any evidence that leads you to believe that someone has gained access to your account you must contact our Representative Support team immediately (from your registered email). We will investigate it as a matter of urgency.

Where can I see how my team is doing?

From Rep Centre, go to Reports > Downline Activity

Select the tab “Orders” – these are orders from your Downline.

Select the tab “New Reps” – these are the new reps that signed up in your Downline.

Where can I find a list of my Team?

In Rep Centre > Reports > Downline Activity

Select “Drill Down Binary” from the tab – this will list all the Representatives in your downline.

What is Drill Down Sponsor?

Drill Down Sponsor are all the Representatives that you have personally sponsored.

How do I apply the travel insurance to my trip?

Travel medical insurance  is provided on a trip per trip basis when Representatives travel outside of their home country and meet the following:

1. Representatives must be logged in to their travel store.
2. Representative must be listed as the first person on the itinerary.
3. The email used for the booking must be the Representative’s registered email address on file with MTB.

Travel medical insurance will be provided to Representatives who purchase a Freedom Pack or Explorer Pack. Representatives who purchase a Freedom Pack and travelling with a guest, must list their guest as the second person on the itinerary.

What is the coverage in the travel insurance package?

Travel medical insurance is provided when Representatives book travel on their MTB website and their destination is out of their home country. Coverage is up to $50,000 with no deductible.

What is the maximum number of days covered under travel medical insurance?

Travel Insurance is on a per trip basis for a maximum of 28 days per trip.

Where can I get more information on the travel insurance offered?

Click on the following link  (https://www.imglobal.com/travel-medical-insurance/patriot-travel-medical-insurance/benefits).

MTB employees and affiliates are not insurance agents and can not advise on the insurance policy offered.  Please review the coverage found in this link for more details on what is and is not covered.